Privacy policy

Effective November 13, 2026

This policy covers twcarbon.com, run by TW Carbon in Kirkwood, Missouri. It explains what we collect when you use the site, why, and who receives it. We don't sell your information.

Quote requests and check-in forms go to our HubSpot account

The quote form asks for your first and last name, email address, phone number, city and state, the service you want, and a message. Some pages also ask about your bike and its frame, and the form asks how you heard about us. You can attach photos. When you send it, the details go to HubSpot, the customer records system we use, and the photos are stored in HubSpot's file storage. We use them to quote your repair or paint job and to contact you about it.

The bike check-in form on the ship-your-bike page asks for your name, email address, phone number and return address, the services you want, what is in the box, a description of the work, and how you found us, and you can attach photos. We turn your answers into a PDF, store it and the photos on your record in HubSpot, and email the PDF to you and to us.

The site records how you found us and which pages you read

The site keeps a few items in your browser's local storage:

• bog_attr, a short record of how you first and most recently arrived: the site or search that sent you, the campaign tags on the link, the first page you landed on, and the click identifiers Google, Microsoft and Facebook add to their ad links.
• bog_path, the pages you loaded.
• bog_vid, a random visitor ID.
• tw_ad_click, the Google Ads click identifiers from an ad you clicked, kept for 90 days so a quote request sent a few days later can be marked in HubSpot as coming from that ad.

The first three stay until you clear this site's data in your browser. The first visit on record is replaced after 90 days, and the page list keeps only the last 90 days. When you send the quote form, these records travel with it.

We use Better Off Growth's reporting dashboard to understand which of our marketing brings in enquiries. When you contact us through a form on this site, your name, email address and phone number are recorded in that dashboard along with how you found our site, such as the search or website that sent you. When you click a phone number, email link or certain buttons, that click is recorded too. The message you write in a form is not recorded in the dashboard.

If your browser sends a Global Privacy Control signal, bog_attr, bog_path and bog_vid aren't kept and nothing goes to the reporting dashboard. Google Analytics and Google Ads still run.

Google, Cloudflare, HubSpot, Resend and our marketing agency receive site data

• Google runs Analytics, which counts visits and the pages and buttons used, and Google Ads, which is told when a quote request comes in so we can see which ads work. Both load through Google Tag Manager and set cookies.
• Cloudflare hosts the site and runs Turnstile, the check on the check-in form that tells people from bots.
• HubSpot holds quote requests, check-in forms and the photos sent with them.
• Resend emails the check-in PDF to you and to us.
• Better Off Growth, our marketing agency, runs the reporting dashboard described above. It receives each quote request with your name, email address, phone number and how you found us, plus the clicks described above, and reports them back to us.

We don't sell or rent your information. We disclose it when the law requires it.

You can clear or block these records

• Your browser settings can block or delete cookies and site data for this site, which clears everything listed above. The site still works without them.
• Google publishes a browser add-on that opts you out of Google Analytics. You can manage how Google uses your data for ads at myadcenter.google.com.
• You can call us at (217) 390-6211 instead of using a form.

You can ask what we hold and have it corrected or deleted

Email info@twcarbon.com to ask what we have about you, to correct it, or to have it deleted, including from Better Off Growth's reporting dashboard. Tell us the name, email address or phone number you used so we can find the record.

Changes are posted here with a new date

When how the site handles information changes, this page changes and the date at the top moves.

Contact

TW Carbon, 10211 Manchester Road Suite B, Kirkwood MO 63122
(217) 390-6211 · info@twcarbon.com